Niche Recruitment

Head Office & Management

Posted on 10th January 2019

Customer Service Advisor – FTC

Oxford, Oxfordshire | £20000 - £24000 per annum

customer services | communication | listening skills

Customer Service Advisor

We have an exciting opportunity working for a Head Office in Oxford, looking for outgoing, personable individuals with a strong 'can do' attitude to join our client's Customer Service Team.

A dynamic role, this Customer Service Advisor position is well suited to an empathetic individual with a flair for communication and a desire to provide outstanding service through a proactive, resolution-focused approach.

The Role:

Working within a fast-paced, customer-focused environment, the Customer Service Advisor role is ideal for an approachable, conscientious individual with the desire to establish valuable relationships through:

  • Professionally communicating with customers in order to provide solution-focused support
  • Developing lasting relationships with customers - establishing their needs and offering a proactive approach to discovering solutions
  • Ensuring that records of customer interactions are accurate and up to date - always conforming with authorisation standards
  • When required active involvement in outbound calling in order to enhance customer satisfaction
  • Developing personal knowledge of systems and services offered - suggesting improvements where applicable

The Candidate:

A fantastic role for an attentive advisor who wants the opportunity to develop and progress within a supportive company, the Customer Service Advisor opportunity is looking for a candidate who:

  • Is a confident empathetic communicator - eager to listen and impart knowledge to customers
  • Possesses a 'can do' attitude - with a creative and committed approach to problem solving
  • Is cooperative - working effectively as part of a team, identifying and offering support where required
  • Possesses a thirst for personal growth and success - through proactive research and individual objectives and reviews
  • Has a desire to grow the business - through delivery of outstanding customer service, exceeding customers' expectations
  • Is experienced in working within a fast-paced customer service environment

If this sounds like an attractive opportunity, apply now by submitting your CV to Niche Recruitment.

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