Niche Recruitment

Head Office & Management

Posted on 2nd August 2018

Customer Service Advisor

Witney, Oxfordshire | Up to £18000 per annum

Customer Service | Query Resolution | Inbound Calls | Call Logs | Data Entry | KPIs | SLAs | Up-selling | Telephone Manner | Database Maintenance

Our high-end produce client is looking for a Client Services Advisor join their Client Services team to represent their consumer market with answering inbound customer queries.

The Role:

Being the 1st point of contact, the Customer Service Advisor will be responsible for:

  • Answer a variety of incoming enquiries via phone, email and social medial platforms.
  • Be able to prioritise and triage inbound queries, covering all avenues within a timely manner.
  • Taking customer orders, utilising market knowledge to identify opportunities to upsell.
  • Escalating or transferring more complex queries as necessary.
  • Uphold stringent service standards to reflect the client's luxury branding.
  • Maintain the customer database with relevant, accurate data derived from calls. Tracking orders, updating client information, and logging issues are all part and parcel of the role.

The Candidate:

Particularly suiting an individual who thrives in a fast-paced environment, applicants should also:

  • Possess previous experience of working within a contact centre environment, providing high-levels of customer service.
  • Have experience with working in a retail sector and will understand how to prioritise issue resolution while managing multiple cases at once.
  • A good understanding of using databases, with good attention to detail, as you will be expected to document call logs.
  • Be able to adjust to peaks and troughs of business within the industry, keeping a level head under pressure.
  • Have outstanding communication skills, as well as good data-entry skills.
  • Be accustomed to working to KPIs within SLAs.

If you're looking to move into a Customer Service Advisory role that specialises in top-end produce, and has client services to match brand standard, then don't hesitate to apply, and send your CV to Niche Recruitment.

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