Niche Recruitment

Head Office & Management
Niche Recruitment | Delivery Experience Manager

Delivery Experience Manager

Oxford, Oxfordshire | £23000 - £30000 per annum + Benefits

Customer Service | Customer Experience | Logistics | Query Resolution | Department Liaison | Operations Improvement | Relationship Building

Posted on 24th December 2018

Want to be part of a company that has established themselves strides apart from other brands?

Our client has a fresh opportunity for a Delivery Experience Manager, waiting for a bright, organised candidate, who's committed to providing superior Customer Service.

The Role:

Taking ownership of Customer Service Operations, the Delivery Experience Manager will represent the UK channel of the company.

  • The key aims of the role are to optimise and actively make improvements to Operations and Delivery Quality within the UK.
  • You'll be acting as 1st point of contact for escalated queries and coordinating service delivery providers.
  • You'll be ensuring a comprehensive understanding of logistics for all parties, including customers, service delivery providers, and the further logistics team.
  • You'll extract information, deriving analytics from Customer Service reports, using your eye for data to understand outcomes and assist with implementing service improvements.
  • Customer satisfaction is your main priority, and you will be working to regulated and competitive standards.

The Candidate:

This is a lively, service delivery role, which champions the customer as every stage of the delivery experience process. Applicants for this Delivery Experience Manager role will align to the following criteria:

  • You will be a natural communicator who prides themselves on their ability to manage relationships with service providers and customers alike.
  • Operating from within logistics, you will have proven experience of working with couriers/express delivery, or something in an equivalent field.
  • The candidate will have several years of experience within a Customer Services vantage point of logistics.
  • As Delivery Experience Manager, you'll have an eye for data and analysing reports.
  • While not a requirement, it would also greatly benefit your application if you were educated to degree level.

The Client:

Operating from the heart of Oxford, our client; a leading player in the European e-Commerce retailer market is passionate about top-notch quality paired with unparalleled service delivery, pitched from a cemented position of competitive marketability.

Have we just detailed a promising next step in your career? Let us know by applying to Niche Recruitment.

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