Niche Recruitment

Digital & Marketing

Posted by Michelle Graham
31st August 2017

UX Analyst

Witney, Oxfordshire | Up to £35,000 dependant on experience

We’re seeking a top notch on-site web analyst to join our client, Whittard of Chelsea who are investing in growing their eCommerce presence. If you love web data and have proven experience using insights to drive online conversions across all traffic sources and product categories? Then read on…

When Walter Whittard launched his first London shop in 1886, his philosophy was simple: buy the best. It’s a philosophy that’s stayed closed to their hearts since then, driving their belief in quality, heritage and innovation. With business in over 35 countries and an ever-growing base of loyal customers, they believe their position as a premium lifestyle brand would make Walter proud.

The heart and soul of Whittard are their products. Constantly updated with exclusive blends, their pioneering collection of tea, coffee and cocoa is complemented by a wide range of brewing equipment, tableware and elegant gifts. Their stores are designed to provide an immersive and engaging environment, while their website brings the unique Whittard shopping experience online with expert tips and information on coffee roasting, tea origins and plenty more. Their community stretches across the world, and by continuing to develop their branded stores, their online experience and to distribute their products internationally, they are looking to grow even further, cementing their position as a global premium brand.

In this newly created role, the UX Analyst will take on responsibility for improving the conversation rate of the website by researching online customer behaviours in detail and using these insights to come up with innovative test and learn concepts, utilising A/B multivariant tools. Building dashboards and reports to drive insight and analytics to identify opportunities to enhance key customer metrics through enhancing the experience and service.

With customer experience at the heart of your strategies, you will drive user experience methodology to ensure customer journey is constantly evolving, recommending actions to management. With a thirst for data across all channels, you will understand how to turn data into insights; insights into stories and stories into actions. Being the resident web analytics guru, you will own key relationships with testing tool and analytics partners and will also work closely with digital and data agency partners.

To be considered for this role you will have be highly organised with strong analytical skills and the ability to draw real insights from digital customer data. 3 years+ experience in digital, UX focussed roles with experience in testing and conversion rate optimisation strategy is also essential to be successful in this role.

The ideal candidate will have gained this experience in an online retail marketing and will also have experience with a broad web analytics toolkit; heatmapping, session replay, testing tools and tag management.

This is a great opportunity to join a well-established business, with a talented, innovative digital team who are looking to complete the team with this new role. Sound like your next challenge, apply now!

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